Refunds & Money-Back Guarantee
Last updated: October 2026
1. 100% Full Refund Before Service Start
If your order has not yet been assigned to a specialist or execution has not begun, you are eligible for an immediate, no-questions-asked 100% refund.
2. Pro-Rata Settlements for Partial Execution
If a boost is partially completed and you wish to stop or cancel, we calculate a transparent pro-rata refund based strictly on the uncompleted rank, division, or level quota.
3. Roster Replacement Guarantee
If a specialist fails to meet our agreed delivery standards or performance benchmarks, we will assign a top-tier substitute specialist immediately at zero additional charge, or issue a full refund at your option.
4. Technical Inability to Deliver
If server maintenance, game patch overhauls, or unforeseen technical hurdles prevent the fulfillment of your ordered service, you are entitled to a full 100% refund back to your original payment method.
5. How to Request a Refund & Turnaround Time
To initiate a refund, submit a ticket via our Contact page or message support on Discord with your unique purchase tracking code (e.g., OGM-XXXX-XXXX). All refund requests are reviewed and processed within 24 hours.